HBO (Home Box Office) is an American cable and satellite TV network. It has been the king of premium and quality content for around 50 years now. The company started its digital service named HBO Max five years back. HBO’s massive library is one of the many reasons behind its success. Its shows and movies, like Game of Thrones, Veep, Silicon Valley, Westworld, Watchmen, and Lovecraft Country have gained love from all over the world. Its streaming service HBO Max has made it easy for everyone in the U.S. to access all of HBO’s current and past TV shows and original movies, plus extra content. The users of HBO Max can enjoy access to more than 10,000 hours of content each day.
But what if your HBO or HBO Max stops working suddenly?
What if the error occurs on a weekend when you had planned to watch a movie or a show? Well, to save yourself from this nightmare, you must know some of the possible fixes. Keep reading to learn.
Make sure you have entered the correct login and password
If you use HBO Max along with HBO at no extra cost, you might have to contact your cable or satellite TV source directly to recover your email or password. The HBO Max users can also contact the service. They will send you the email address details you used for the login.
How to fix HBO or HBO Max streaming problems at home?
A number of methods can be used to fix problems related to HBO or HBO Max not working.
Simply, restarting your TV, set-top box, game console, or mobile handset should solve most of your streaming issues.
You can try switching off your home router for around 60 seconds and then restarting it. This will solve any issue related to download stream. Another device that might be coming in the way of your HBO is the modem. Consider turning off your modem for up to 30 seconds and then restart it.
Merely reinstalling the HBO or HBO Max apps turn out to be helpful sometime. A speed of at least 3Mbps is required to download or access content on HBO Now or HBO Go. So, the streaming issues that you are facing could be due to poor signals. Sometimes, these signals get blocked if your wireless router is placed in a poor location. To fix this, you can try to move your router to an open area. You can also try to connect your router directly to your smart TV, set-up box, or game console.
How to fix HBO Max problems on smartphones and tablets?
Discussed below are some methods you may attempt, in case you find your HBO Max is not working properly on Android or iOS smartphones or tablets.
1. The connection speed of your cellular network might not be enough for a good streaming experience. If you think this is the case, then try connecting to a Wi-Fi signal. You can also turn on and off the Airplane mode, this sometimes fixes the connection issues if you have any. Alternatively, you can also turn your mobile device off and then, back on again.
2. Restarting or uninstalling the app can help, too. If the issue is still not resolved, clear the app caches to try fixing the issues. In an Android device, you can do so, by navigating to Settings> Apps & notifications, then select “HBO Max.” Now select “Storage,” and then open “Clear Storage.” Here, tap on “Clear Cache.” If you are using an iPhone or iPad, go to the Menu Button of the application, open the Settings page, and then tap “Clear temporary files.”
3. Also, ensure that you have installed the latest app version for HBO Max on your mobile device. If you have hit a bug that has been fixed in the most recent version, then nothing else but updating the app will fix the issue.
HBO or HBO Max might be down!
Although rare, HBO and HBO Max themselves may be experiencing downtime. You can check if anyone else is having the same problem on the DownDetector site.
“HBO Not Working” is not a common error, but it can be fixed very easily using the above-mentioned tips. Most of the time, you will find, it was some outer component that was obstructing the application.